Portway Family Practice 

Important Information

28th May 2021

Unfortunately we are currently experiencing some technical difficulties with our telephone lines.  If your are trying to contact the surgery as a matter of urgency please email us on: We apologies for any inconvenience caused, hopefully our lines we be up and running ASAP. 

Many thanks for your patience.

Suppling face masks exemption letters to patients.

We have had an increase in requests from patients for letters of exemption to wearing face masks in various public settings.

Our response follows the UK Government guidance and supported by the British Medical Association.

The Government guidance suggests there is no requirement for evidence for exemption. It should be sufficient for someone to declare that they are eligible for an exemption direct with the person questioning them (e.g. Bus Drivers)

Practices are therefore not required to provide letters of support for those who fall under the list of exemptions, or to those who do not fall under the list of exemptions.

For more information please see the website

Thank You

The Black Country Hub Extended Hours Service

Please note, from the 1st August 2019 The Black Country Hub will be based across 2 sites, Portway Family Practice and Neptune Health Park.

Please see below the opening times and days for each site.

Monday/Wednesday/Friday - 6:30pm - 8:00pm (Portway)

Tuesday/Thursday - 6:30pm - 8:00pm (BCFP, Neptune Health Park)

Saturday 8:00am - 12:30pm (BCFP, Neptune Health Park)

Sunday 8:00am - 12:30pm (Portway)


The telephone number will remain the same 0121 612 3429, patients can call the hub during the above opening times.

The Black Country Hub Site Addresses:

Portway Family Practice

Portway Lifestyle Centre

Newbury Lane


B69 1HE


Black Country Family Practice

Neptune Health Park

Sedgley Road West






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