Noticeboard

Portway Family Practice 

Important Information

28th May 2021

Unfortunately we are currently experiencing some technical difficulties with our telephone lines.  If your are trying to contact the surgery as a matter of urgency please email us on: m88026.tividale@nhs.net We apologies for any inconvenience caused, hopefully our lines we be up and running ASAP. 

Many thanks for your patience.

Suppling face masks exemption letters to patients.

We have had an increase in requests from patients for letters of exemption to wearing face masks in various public settings.

Our response follows the UK Government guidance and supported by the British Medical Association.

The Government guidance suggests there is no requirement for evidence for exemption. It should be sufficient for someone to declare that they are eligible for an exemption direct with the person questioning them (e.g. Bus Drivers)

Practices are therefore not required to provide letters of support for those who fall under the list of exemptions, or to those who do not fall under the list of exemptions.

For more information please see the gov.uk website

Thank You

Appointmentscalendar

Consultations are by appointment and can be booked in person at reception, over the telephone or by using our online service. There are two options available:

  • Pre-bookable - available up to six weeks in advance
  • Same Day - call the surgery at 08:00 for an appointment the same day

Appointment slots with the doctors are for 10 minutes duration. Please try and be punctual, if you are late you may be asked to re-book.

Please be advised in order for us to book you with the most appropriate clinician, reception staff will ask for a brief description when booking your appointment.  All staff are subject to confidentiality.  Any information given by you is treated STRICTLY CONFIDENTIALLY.  If you do not want to discuss the reason for your appointment at the desk, you can ask to speak to a member of staff in private away from reception.  This will help us to save your time and our clinical time if booked appropriately.

We do offer a text message reminder service, simply leave your mobile number with reception.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly. Appointment slots with our nurses can be for up to 45 minutes duration.

Clinical Pharmacist

We now have a clinical pharmacist during the Extended Hours Service at Portway and Black Country Family Practice, depending on the day you book.  The clinical pharmacist can deal with the following ailments: urine infections, coughs and colds, chest infections, ear infections, sick notes, back pain, pain relief, rashes and pill checks.  You may be offered an appointment with the clinical pharmacist alternative to a GP or practice nurse appointment.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.  Please note the surgery will need to be notified 60 minutes prior to your appointment, if not your appointment may be marked as a did not attend.

 
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